We take your privacy very seriously. This document (the “Privacy Policy”) describes what, why and how Vessel Surge (collectively, “Vessel Surge”, “we” or “us”) collects and uses your personal data, how we protect it and how you can contact us.
Please read this Privacy Policy carefully. By accessing our website, using any services provided by Vessel Surge, subscribing to any products and services provided by Vessel Surge, sending us any information or otherwise demonstrating your consent to this, you will be deemed to have agreed to and accepted the terms of this Agreement. Privacy Policy.
We reserve the right to amend, change or modify this Privacy Policy at any time and without notice. Any amendments, changes, changes or modifications will be posted on our website from time to time.
1. Personal Data
1.1. In this Privacy Policy, " Personal Data " means any information, whether recorded in tangible form or not, from which the identity of an individual is apparent or could reasonably and directly be ascertained by the person in possession of the information, or in combination with other information would directly and reliably identify an individual.
2. Collection of Personal Data
We may collect your Personal Data in a number of different ways. Sometimes we or our authorised representative may collect your Personal Data from other sources.
2.1 Information we may collect directly from you:
2.1.1 Every time you interact with Vessel Surge, you may be asked to provide us with your Personal Data. For example:
a) When you contact our customer service centres for assistance, we may retain information about the conversation, including your name, contact details, the product(s) you purchased, the reason you contacted us and the advice we gave you.
b) When you join one of our loyalty programs, we may collect information relating to your use of the loyalty program and the rewards you qualify for.
c) When you visit us at a public event, such as a trade show or exhibition, or participate in one of our surveys, competitions, prize draws or seminars, we may ask for information such as your business card, name, contact details, interests and preferences.
d) When you use our online services, we may receive content that you choose to upload, such as product reviews, comments, photos and forum posts, or details of your interests and preferences that you choose to tell us, such as when you select the services you wish to receive.
e) When you participate in surveys and research, we may ask you for information such as your email address and information about yourself.
2.1.2 Please take care when sending us information, in particular when filling in free text fields or uploading documents and other materials. Some of our services are automated and we may not recognise that you have inadvertently provided us with incorrect or confidential information.
2.1.3 You are not required to provide Personal Data. However, if you do not, we may not be able to provide you with our products or services, communicate with you or respond to your requests. You must ensure that all Personal Data provided to us is complete, accurate, truthful and correct, as this may mean that we are unable to provide you with the products and services you have requested.
2.1.4 If you provide us with any Personal Data relating to a third party (such as information about your spouse, children, parents and/or employees), by sending us such Personal Data you represent to us that you have obtained the necessary consent from the third party to provide us with their Personal Data.
2.2 Information we may collect from other sources:
2.2.1 We may also collect your Personal Data from publicly available sources and third parties, including:
a) When you wish to make a purchase from us, we may carry out a credit and financial check to ensure that the payment is not fraudulent and that you have an appropriate credit rating.
b) We may also receive information about you from other Vessel Surge group companies with whom you interact. In particular, when you link your accounts for certain Vessel Surge group services.
c) When conducting business sales calls, we may use publicly available business contact details.
d) We may use information about you that is in the public domain when conducting research and development.
2.3 Information we may collect when you use Vessel Surge s websites, products and services.
2.3.1 Some of our websites, online products and online services provide Vessel Surge with information about their use, including:
a) Details of the content you view and interact with. For example, when you use our website, we may collect information about your visit, such as your browser software, which pages you view and what items you "clicked" on or added to your shopping basket.
b) Service, product or server logs, which contain information about your use of our service, product or websites, such as your IP address, browser information (including HTTP user agent strings), HTTP client request information, etc. We take your privacy very seriously. This document (the “Privacy Policy”) describes what, why and how Vessel Surge (together “ Vessel Surge”, “ we ” or “ us ”) collects and uses your personal data, how we protect it and how you can contact us.
3. The purpose of collecting, using and disclosing your personal data
3.1 We generally collect, use and disclose your Personal Data for the following purposes:
3.1.1 Providing services
We may use personal information to provide services to you, including:
a) To provide you with a product or service you have requested, including checking that a payment has not been made fraudulently, delivering purchased or repaired products to you or ensuring that you take advantage of any relevant special offer or promotion (and fulfilling its obligations under any other agreement it may have with you).
b) To facilitate and process your searches and requests for information about Vessel Surge, its products and services when you contact us.
c) Resolve complaints, respond to inquiries and process requests.
d) Provide customer service, warranty, returns and other after-sales services.
d) To verify your identity when you contact us.
4. Processing of Children's Data
4.1 We consider a child to be any person under the age of 18. We do not knowingly seek or collect Personal Data from or about children without the consent of a parent or guardian.
4.2 If we become aware that Personal Data provided to us relates to a child without the consent of a parent or guardian, we will use reasonable efforts to:
a) Delete that Personal Data from our files as soon as possible.
b) Ensure, if deletion is not possible, that the Personal Data is not used for any further purpose or disclosed to any third party.
c) Any parent or guardian who has questions about our processing of personal information relating to their child should contact us using the contact details provided at the end of this Privacy Policy.
5. Retention of your personal data
5.1 We will retain your Personal Data only for as long as reasonably necessary for the various purposes set out in this Privacy Policy or to otherwise comply with any applicable laws and regulations regarding mandatory retention of certain types of information.
6. Some recipients may be located outside the Philippines, such as Japan, Singapore, the United Arab Emirates, the United Kingdom, the United States of America, India and China. We use a variety of legal mechanisms, including data sharing agreements, to ensure that your Personal Data receives an adequate level of protection.
7. Cookies, Web Beacons and Embedded Scripts
7.1 To improve our services to you, we sometimes use automatic tracking devices such as cookies. A cookie is a small amount of data that our web server sends to your web browser when you visit certain parts of our website, and the purpose of which is to help us understand your interest in our website. We may use cookies to personalise the content, recommendations, advertisements and communications delivered to you so that they are more relevant to you and your interests. For example, you may see an advertisement for a product you have recently viewed on our site. Please note that cookies do not identify users personally, although they do identify a user’s browser. You can always disable cookies from being stored on your computer by changing your browser settings. However, disabling cookies may limit your use of our features and services and, in some cases, may mean that we cannot provide you with the services or parts of the services you have requested. Some of our business partners whose content is included or linked to on the website may also use cookies. However, we do not have access to or control over these cookies or websites.
7.2 A “web beacon” (also known as an image tag, pixel tag, clear GIF or web bug) is a small piece of code used to collect advertising data, such as counting page views, views of promotions or responses to advertising. Web beacons or similar technologies may be used for a variety of purposes, including, but not limited to, counting visitors to our websites and tracking how users navigate our websites.
7.3 An “embedded script” is software code designed to collect information about your interactions with our websites, such as the links you click. The code is temporarily downloaded to your device from our server or a third-party service provider, is active only while you are connected to our websites, and is then deactivated or deleted.